new
Customer satisfaction surveys with a QR code
A mystery shopper tells you whether standards are followed. Your customers tell you how they felt. Now you have both in one system.
A WENO-YUNO QR satisfaction survey: the customer scans a QR code and rates the visit, their emotions and feelings on their phone. Answers are stored in the same online system as mystery shopping, so you see shopper and real customer ratings side by side.
How it works
We place the QR code
On the receipt, table, till, in the hotel room or in a post-purchase e-mail. We tailor the questions to your business.
Customers answer on their phone
No app download, no registration, in a moment. They rate the visit and how they felt.
All data in one system
Customer answers sit next to mystery shopping results. Compare branches, regions and trends in one place.
Mystery and customers side by side
When a shopper gives a branch 90 % and customers are unhappy, your standards measure something other than what customers care about. Now you see it straight away.
- Satisfaction and willingness to recommend
- Emotions and feelings about the visit, not just scores
- Ratings of staff, cleanliness, speed and other areas
- Open comments nobody would otherwise tell you
Where QR surveys work best
Restaurants and fast food
A QR code on the receipt or table. Customers rate while the experience is fresh.
Hotels
A code in the room or at the desk on departure. Feedback before the guest writes a portal review.
Stores and branches
A stand at the till. Compare branches by how real customers see them.
QR survey FAQ
How do QR customer surveys work?
The customer scans a QR code on the receipt, table, till or in the hotel room and fills in a short questionnaire on their phone. No app and no registration. Answers are stored in the same online system as your mystery shopping results.
What does the survey measure?
Overall satisfaction, emotions and feelings about the visit, willingness to recommend you, ratings of specific areas such as staff helpfulness, cleanliness or speed, and an open comment. We tailor the questions to your business.
Why combine QR surveys with mystery shopping?
Mystery shopping shows whether staff follow the standards. The survey shows how real customers experienced the visit. When the two numbers differ, you know the standards need adjusting or training needs a different focus.
Is the survey anonymous?
Yes, customers answer anonymously. They leave contact details only if they want to, for example to have a complaint resolved. Data is processed in line with GDPR.
Do I need any equipment?
No. A printed QR code on a stand, receipt or in the room is enough. Customers use their own phones.
Combine mystery with the voice of your customers
Tell us where customers meet your business and we'll suggest the survey and where to place the QR code.